ChatixyUpload documents
PDFs, Word files and text as knowledge sources
Supported formats
On Pro and Business plans you can add documents alongside the website crawl:
- PDF - manuals, spec sheets, policies
- Word documents (
.docx) - Plain text and Markdown files
Chatixy extracts the text, chunks it and adds it to the same knowledge base your crawled pages live in. When the support agent uses a document in an answer it cites the source.
Uploading a document
Documents are processed within a minute or two of upload, and the support agent starts using them immediately.
Steps
- 1
Open the Knowledge tab
Inside your project, switch to Knowledge.
- 2
Drop your files
Drag files in or click Upload and pick them from disk.
- 3
Wait for processing
Each file shows a status; Ready means the support agent can use it.
Managing sources
Every source - crawled page or uploaded document - can be inspected and deleted individually from the Knowledge tab. Deleting a source removes its content from answers immediately.
Important
- Uploaded documents are not version-tracked: re-upload a file after editing it, then delete the old copy.