ChatixyEverything you need to automate support
A friendly tour of what Chatixy does, screen by screen - from learning your content to handing the tricky questions to your team.
Just add Chatixy.
Instant answers
It's 2 am. Your customer wants an answer.
9:41
Aurora Coffee
Online
Powered by Chatixy
Answers come from your own content, in seconds, at any hour.
Every language
Customers write in their language. Chatixy answers in it.
9:41
Nordica Living
Online
Powered by Chatixy
The AI agent detects the language automatically. No setup, no language packs.
Human handoff
Some things need a human. Chatixy knows when.
9:41
Terra Ceramics
Online
Maya
So sorry about that! I've sent out a replacement, it ships today. No need to return the damaged one.Powered by Chatixy
Photos go straight to your team, and a real person can take over any chat in one click.
Have a look around your new dashboard
These are real screens from Chatixy, not mockups. This is exactly what your team gets.
One inbox for every conversation
AI chats, handoffs and channel messages land in the same place, with status, priority and assignee at a glance.
Teach it your business in minutes
See what the AI really resolves
Bookings straight from the chat
Make the chat look like you
chatixy.com
Real product screenshots from a demo workspace
Real product screenshots from a demo workspace
It reads your website, so you don't repeat yourself
Give Chatixy your website address and your files. It learns your pages, help articles, PDFs and policies, then answers customers with that knowledge and shows its sources. When your content changes, it re-reads on its own.
- Crawls your website and re-checks it for changes
- Understands PDF, Word and text documents
- Cites its sources, so every answer can be checked
- A health score shows which articles need attention
A chat that looks like your brand, not ours
Pick your colors, avatar, welcome message and suggested questions in a live preview. Choose one of four widget designs and how it opens, pick your corner, and show a privacy notice if GDPR matters to you. No code, ever.
- Style everything in a live preview
- Four designs - Classic, Minimal, Home hub and Help center
- Your colors, launcher shape and opening animation
- Optional privacy notice for GDPR
Aurora
Online
Customers book a time without leaving the chat
Turn on Appointments and visitors can pick a service and a free slot right in the conversation. Every booking lands in your dashboard queue, and your calendar can stay in sync with Google Calendar.
- Visitors book right in the chat
- Your services, durations and availability
- Optional Google Calendar sync
- One bookings queue for the whole team
Book a time
Booked!
Tasting session - Tue 10:30
Added to the team calendarWhen it matters, your team takes over
Every conversation lives in one inbox. The AI answers what it knows, and the moment a customer needs a person, the whole conversation hands off to your team with full context - nothing gets retyped.
- One-click human handoff with the full history
- Statuses, priorities and assignments that keep the queue tidy
- Internal notes and saved replies for your agents
- Finished conversations close themselves automatically
Meet customers where they already are
The website chat is just the start. Connect Slack, WhatsApp, Messenger, Instagram, SMS and email, and answer everything from the same inbox with the same knowledge.
- Website chat plus six more channels
- Slack connects in one click
- Same AI, same answers, every channel
- Switch channels on and off per workspace
Numbers you can trust, not vanity metrics
Chatixy counts a conversation as resolved only when it truly ended without your team stepping in. See your real AI resolution rate, your busiest days, your top questions, and what to improve next.
- An honest AI resolution rate
- Top questions and the unanswered ones
- Satisfaction ratings from visitors
- A live view of who is on your site right now
Your customer's language, spoken automatically
A visitor writes in German, the AI answers in German - no setup, no language packs. The chat itself ships in 21 languages, and so does the dashboard your team works in.
- Detects each visitor's language on its own
- Chat interface pre-translated into 21 languages
- Dashboard available in 21 languages too
Detects each visitor's language on its own
Built to be trusted with customer conversations
Encryption in transit, roles and permissions for your team, and practical GDPR tools: a privacy notice in the chat, data export, and deletion when a customer asks for it.
- TLS in transit, encrypted backups at rest
- Roles and permissions for your team
- Privacy notice, data export and erasure tools
- Optional automatic data retention cleanup
TLS in transit, encrypted backups at rest
Role-based access control
GDPR-ready data handling
Several websites, several assistants, one place to run them
Give every website you own its own assistant, trained on its own content. A group with three brands, or an agency with a dozen clients, runs all of them from a single Chatixy login. Nothing bleeds across: an assistant only ever answers from the knowledge base you gave it, with its own branding, its own greeting and its own bookings.
- One knowledge base per assistant - answers never cross over
- Separate branding, greeting and bookings for each assistant
- Every conversation still lands in one shared inbox
- Add another website in minutes, on the same account
Starter covers one assistant. Pro adds up to five; Business is unlimited. See plans
One knowledge base per assistant - answers never cross over
Northwind Bakery
Northwind Catering
Northwind Events
Every conversation still lands in one shared inbox
And the rest of the box
Every workspace tool, chat behavior and channel in one subscription - and you decide which ones your workspace shows.
Workspace
Analytics
Dashboards for conversations, resolution rate and trends.
Appointments
Let visitors book appointments and manage the bookings queue.
Contacts
People the chat has an email address for.
Live visitors
See who is browsing your site in real time.
Answer gaps
A training backlog of questions the AI couldn't answer, under Knowledge Base.
Team Chat
Internal messaging between your team members.
Playground
A sandbox to test how your AI agent answers questions.
Chat behavior
Human handoff
Let visitors escalate a chat to a human agent.
Proactive messages
Greet visitors automatically while the chat is closed.
Satisfaction ratings
Ask visitors to rate the conversation.
Public help center
A browsable public help site built from your knowledge base.
Business hours
Show visitors when your team is available and treat off-hours chats as away.
Saved replies
Reusable reply templates your agents insert into the composer.
Channels
Slack
Answer messages from your Slack workspace.
Answer WhatsApp messages.
Messenger
Answer Facebook Messenger messages.
Answer Instagram direct messages.
SMS
Answer text messages.
Answer inbound email.
Freshdesk
Push conversations to Freshdesk as tickets when a visitor asks for a human.
AI answers
Rich answers
Replies render with formatting, lists and links - not walls of text.
Suggested questions
Tappable chips that guide visitors to their next question.
Stays on topic
The AI answers about your business and politely declines the rest.
Cited sources
Answers can show exactly which page or document they came from.
Photo and file uploads
Visitors can send images straight to your team when words aren't enough.
AI personality
Focused, balanced or creative - and concise or detailed replies.
Languages
Automatic language detection
The AI replies in the visitor's language - no setup needed.
Chat in 21 languages
The chat interface ships pre-translated for your visitors.
Dashboard in 21 languages
Your team works in their own language too.
Platform and compliance
WordPress plugin
An official plugin on WordPress.org - live in a few clicks.
Custom domain
Serve the chat from your own domain, white-label style.
Developer API
Automate your workspace with a REST API on the Business plan.
GDPR toolkit
Privacy notice, data export, erasure and retention controls.