Blog
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What 275 UK online shops' websites fail to answer
We put the ten questions a customer asks before buying to 275 UK online shops' websites. One in five had no answer anywhere on the site.
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Chat for a real estate agency: what to know before choosing
A chat for a real estate agency answers buyers' and tenants' questions 24/7. Here is how to choose it, feed it and connect it to your agents.
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Chatixy for iPhone and Apple Watch is now on the App Store
Chatixy for iPhone, with an Apple Watch app, is now on the App Store. Get a push notification the moment a visitor needs a person, take over from the assistant and reply from your phone or dictate from your wrist.
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Customer chat: what it is and how to choose it well
What a customer chat is, how it works, what it should solve and how to choose a tool that actually answers, in plain terms and without complications.
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Chat for Ecwid: How to Add AI Support to Your Ecwid Store
Chat for Ecwid comes from an app or a snippet, not from Ecwid itself. Here is how to add an AI support agent that answers shoppers 24/7 from your own pages.
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Chatixy: What It Is and How It Answers Your Customers
Chatixy is an EU-hosted AI support agent trained on your website and docs. Here is how it answers visitors 24/7, cites its sources, and hands off to your team.
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Customer Service Agency: What an Agency Really Does for Customer Service
What a customer service agency does, when it pays off, how to compare providers and how AI agents are changing the work.
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Chat solution: What it is and how to choose the right one
Learn what a chat solution is, how it works, and what to consider before choosing. Get an overview and avoid costly mistakes.
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Jimdo Chat Support: What You Get, What It Costs You in Time, and What to Do Instead
Jimdo has no built-in chat, so any chat on your site comes from a tool you add. Here is what Jimdo does offer, your three real options, and how to pick one.
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Are Live Chat Support Real People?
Some live chat windows are staffed by real people, some are bots, and many are both. Here is how to tell which one you are talking to, and what to expect.
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AI hosted in the EU: what it means and what to look out for
What does it mean when AI is hosted in the EU? Read how data location, GDPR and support work, and what to look out for when choosing an AI support agent.
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GDPR chatbot: what your business should check before deploying
A GDPR chatbot must host data in the EU, encrypt it and limit its use. Here are the points to check before signing.
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Hotel chatbot: what really matters for your guests
A hotel chatbot answers guest questions 24/7 based on your own website. Here is what matters before choosing a tool.
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How to Write FAQ Answers an AI Support Agent Can Actually Use
Your AI support agent answers from the pages you publish. Learn how to structure FAQ answers so they are easy to match, safe to quote on their own, and simple to keep current.
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How to Offer 24/7 Customer Support Without Hiring a Night Shift
Enquiries keep arriving after closing time. Here are four realistic ways to cover the night, from waiting until morning to an AI agent that answers from your own content, with rough monthly costs and what customers experience with each.
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The best Chatbase alternative for SaaS teams
Comparing Chatbase alternatives for SaaS support? Here’s what to weigh - EU data residency, grounded answers, pricing and handoff - and why teams pick Chatixy.
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Best support agent for SaaS in 2026: a buyer’s guide
Ticket volume scales faster than your team. Here’s how to choose a support agent for SaaS that deflects repetitive questions and onboards users 24/7.
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How to choose a support agent for your website
Not every “support agent” is the same. A practical checklist for picking one that actually answers your customers - and grows with you.
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AI customer service: 7 best practices that work
Adding AI to support is easy; doing it well is the difference. Seven practices that keep AI customer service fast, accurate and human.
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How much does a support agent cost?
support agent pricing ranges from free tools to per-resolution fees. Here’s how to compare what you’ll actually pay as you grow.
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What is ticket deflection, and how do you improve it?
Ticket deflection is the quiet metric behind a calm support queue. Here’s what it means and how to push it higher.
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What is a RAG support agent, and why it matters for support
Retrieval-augmented generation is why a good support agent answers from your content instead of guessing. Here’s what RAG means for support.
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AI-to-human handoff: 6 best practices for support
A smooth handoff from the AI to a person is what makes hybrid support feel seamless. Here are six practices that get it right.
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support agent ROI: how much can it save your support team?
Deflected tickets, faster answers and no overtime - here’s a simple way to think about the return on an AI support agent.
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support agent vs AI chatbot: what’s the difference for support?
The market is shifting from “chatbot” to “support agent.” Here’s what actually changes - and what to look for when the labels blur.
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support agent vs contact form: which captures more leads?
Static contact forms lose visitors who have a question first. Here’s why a conversation captures more - and better - leads.
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How to add a support agent to your website
A practical, no-code guide to adding an AI support agent to any website in minutes - and getting answers that actually reflect your business.
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support agent vs live chat: which does your support need?
support agents and live chat solve different problems. Here is how they compare - and why the best support setups use both.
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How to train a support agent on your own data
What "training on your own data" really means for support support agents - and how to do it without fine-tuning, data prep or machine-learning expertise.
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How to add a multilingual support agent to your website
Support customers in their own language without translating your content or running separate support agents - here is how multilingual AI support actually works.
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How to reduce support tickets with AI
A pragmatic playbook for cutting repetitive support volume with a support agent - without hurting customer experience.
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Are support agents GDPR compliant?
What GDPR compliance actually requires from an AI support agent - data location, processor roles, model training and transparency - in plain language.