Terms of Service

1. Acceptance of terms

By creating a Chatixy account or using our services, you agree to these Terms of Service and our Privacy Policy. If you use Chatixy on behalf of a company, you confirm you are authorized to bind that company to these terms.

2. The service

Chatixy provides a platform for creating support agents that answer from content you provide, embeddable on your own websites. Answers are generated by large language models using your indexed content. We may update, improve or modify features over time; material reductions in functionality of a paid plan will be communicated in advance.

3. Your account

You are responsible for keeping your login credentials secure and for all activity under your account. You must provide accurate account information and notify us promptly of any unauthorized use.

4. Acceptable use

You may only train agents on content you own or are licensed to use. You may not use Chatixy to distribute unlawful, deceptive, or harmful content, to infringe intellectual property rights, to spam, or to attempt to compromise the security of the platform.

We may suspend accounts that violate these rules, after notice where reasonably possible.

5. Subscriptions and billing

Paid plans are billed in advance, monthly or yearly, and renew automatically until cancelled. You can cancel anytime; access continues until the end of the paid period. Message limits and plan features are described on the pricing page.

Prices may change with at least 30 days’ notice; changes apply from your next renewal.

6. Content and intellectual property

You retain all rights to the content you provide. You grant Chatixy a limited license to process that content solely to operate the service for you. Chatixy retains all rights to the platform, software and branding.

7. AI-generated answers

Support agents generate answers automatically based on your content. While we work hard on accuracy, answers may occasionally be incomplete, outdated or incorrect, and you should not rely on them as professional, legal, medical or financial advice. You are responsible for reviewing how your agent represents your business, for configuring its scope and fallbacks, and for any commitments made to your customers.

8. Third-party AI providers

Chatixy relies on third-party large language model providers to generate answers. Availability and performance of the AI features depend in part on those providers, and we are not liable for their outages or changes. We may change providers to keep the service running, and we contractually require them not to train their models on content sent through Chatixy.

9. Your customers’ data

When visitors chat with your agent, you act as the controller of their messages and Chatixy processes them on your behalf, as described in our Privacy Policy and Data Processing Agreement. You are responsible for telling your visitors that a support agent is in use and for having a lawful basis to process their data. You must not feed the agent special-category personal data (such as health or payment card numbers) through the chat unless you have arranged appropriate safeguards with us.

10. Disclaimers and liability

The service is provided "as is" without warranties of any kind to the extent permitted by law. Our aggregate liability for claims arising from the service is limited to the amounts you paid to Chatixy in the twelve months preceding the claim. Nothing in these terms limits liability for willful misconduct or gross negligence.

11. Termination

You may delete your account at any time from the dashboard. We may terminate or suspend access for material breach of these terms. Upon termination, your data is deleted in accordance with our Privacy Policy.

12. Governing law and changes

The service is provided by SIA Devoflex (reg. 40203700105), Latvia. These terms are governed by the laws of Latvia, and disputes are subject to the competent courts of Latvia. We may update these terms from time to time; significant changes will be announced by email or in the dashboard at least 30 days before they take effect.