Cookie Policy

1. What cookies are

Cookies are small text files that a website stores in your browser. They let the site remember things between page loads and visits - such as keeping you signed in or remembering a preference. Some are essential for the site to work, while others are optional and are only set if you agree to them.

2. How Chatixy uses cookies

We keep our use of cookies deliberately minimal. We rely on a small set of strictly necessary cookies that are required for the service to function, an analytics tool, and advertising cookies used to measure our own ad campaigns. The analytics and advertising cookies are optional and are only set after you consent to them; each is a separate choice you control.

3. Strictly necessary cookies

These cookies are essential for the website and dashboard to operate, so they are always active and cannot be switched off. They are set on the basis of our legitimate interest in providing a working, secure service.

Session cookie: keeps you signed in to the dashboard and protects your session. Without it you would be logged out on every page load.

chatixy_locale: remembers the interface language you selected so the site loads in your preferred language.

themeMode: stores your light or dark theme preference so the interface renders the way you chose.

Cookie-consent choice: records which optional cookies (analytics and advertising) you accepted or declined, so we don’t ask you again on every visit and can honour your decision.

4. Analytics cookies

With your consent, we use Google Analytics to understand how visitors use our website - for example which pages are most popular - so we can improve it. These cookies are optional.

Google Analytics is consent-gated: the script is not loaded and no analytics cookies are set unless you have accepted them in the cookie banner. If you decline, no analytics cookies are placed on your device.

5. Advertising cookies

With your consent, we use Google Ads conversion tracking to measure how well our advertising works - for example, whether a visitor who signed up arrived from one of our ads. We use this only to measure our own campaigns; we do not sell your data or use it for third-party advertising. These cookies are optional.

Advertising cookies are consent-gated and are a separate choice from analytics. If you do not accept them, no advertising cookies are set; conversions are then only measured in an aggregated, cookieless way (Google Consent Mode). If you decline, no advertising cookies are placed on your device.

6. Managing and withdrawing consent

When you first visit our site you can accept, decline, or choose exactly which optional cookies (analytics and advertising) to allow in the cookie banner. You can change your choice at any time using the Cookie preferences link on this page, which reopens the banner; withdrawing consent stops the corresponding cookies from loading on subsequent visits.

You can also manage cookies through your browser settings, where you can block or delete existing cookies. Note that blocking strictly necessary cookies may prevent parts of the dashboard, such as staying signed in, from working correctly.

7. More information

For details on how we handle personal data more generally - including the role of our subprocessors and your rights - please see our Privacy Policy. If you have any questions about our use of cookies, contact us at info@chatixy.com.