Install the support agent

Chatixy publishes official plugins and packages. Where one exists for your platform it is the install we recommend and support: you add it from your own admin or with a single command, it updates through your platform, and you never paste code into a template.

• WordPress - the Chatixy AI Support Agent plugin in the WordPress.org plugin directory.
• Framer - the Chatixy AI Support Agent plugin on the Framer Marketplace.
• JavaScript apps - the @chatixy/widget package on npm, with TypeScript types.
• PHP platforms - Composer packages on Packagist under the chatixy vendor, for Craft CMS, TYPO3, Magento, Shopware 6, Flarum, Kirby, Contao, Silverstripe and Statamic.

If your platform is not on that list yet, use the embed snippet below - it works everywhere.

Install the official Chatixy AI Support Agent plugin: in your WordPress admin go to Plugins → Add New, search for "Chatixy", click Install Now, then Activate.

Open Settings → Chatixy AI Support Agent and click Connect with Chatixy to sign in and approve - your widget key fills in automatically, or you can paste it by hand. The chat is then live on every page, on any theme and with WooCommerce.

Pasting the embed snippet into a header/footer script plugin still works, but the plugin is the supported route and needs no code.

Shopify: open Online Store → Themes → Edit code and paste the snippet into theme.liquid just before </body>.

Wix: open Settings → Custom Code, add the snippet to the body-end section and apply it to all pages.

Both take under five minutes.

Every project has a unique one-line script tag. Open your project, go to the Embed tab and copy the snippet. Paste it just before the closing </body> tag of your site.

The snippet is asynchronous - it never blocks your page load - and it identifies your project with a public API key, so there are no secrets to protect in your HTML.

After installing, open your site in a private browser window and click the launcher. Send a test question - the conversation should appear in your project’s Tickets view within seconds.

If the bubble does not appear, see the Troubleshooting article.