Customize the support agent

From the project’s Configure tab you control how the chat looks:

• Brand color - the launcher, header and buttons follow it
• support agent name and avatar - pick a preset avatar or upload your own
• Welcome message - the first thing visitors read
• Position - bottom-right or bottom-left of the page

AI instructions let you steer tone and policy in plain language - “be concise”, “never quote prices, link to the pricing page instead”.

Email capture asks visitors for an address before or after the conversation so your team can follow up.

Ratings add a thumbs-up/down prompt at the end of each conversation, which feeds the analytics dashboard.

Domain lock restricts the support agent to a list of allowed domains, so the snippet stops working if someone copies it to another site.

All configuration changes are live within seconds - visitors get the new behavior on their next page load, with no redeploy.