ChatixyBilling & plans
Plans, invoices, usage limits and cancellation
Plans
Chatixy has three paid tiers - Starter (EUR 19/mo), Pro (EUR 49/mo) and Business (EUR 149/mo). Yearly billing gives you two months off. Every account starts with a 7-day free trial, no credit card required.
Upgrades apply immediately and are prorated; downgrades take effect at the end of the current billing period.
What happens if I hit my monthly message limit?
We notify you at 80% and 100% of usage. At the limit your support agent pauses with a polite notice and hands new questions to your team inbox, so visitors can always reach you. Enable automatic top-up or buy a message bundle to keep AI replies flowing - or upgrade, which applies immediately.
Can I switch between monthly and yearly billing?
Yes - go to Settings → Billing and change the period. The switch is prorated against your unused time.
Invoices and payment methods
Go to Settings → Billing to update your payment method and download all past invoices as PDFs. Invoices include your VAT number if you add it to the billing profile.
Cancellation and data deletion
You can cancel any time from Settings → Billing; your plan stays active until the end of the current billing period, after which the support agent stops serving visitors until you resubscribe.
Account deletion permanently removes your projects, knowledge base and conversation history within 30 days, in line with our privacy policy.