support agent personas

Give your support agent a name, voice and personality

Choosing a persona

A persona bundles a name, avatar and speaking style for your support agent. Chatixy ships with presets - from a friendly first-name helper to a formal product specialist - and you can build your own.

The persona shows in the chat header and shapes how answers are phrased; the underlying knowledge stays the same.

Tuning the voice

Combine a persona with AI instructions for fine control:

Pick the persona closest to your brand voice
Add instructions for specifics (“use British spelling”, “sign off with the support agent’s name”)
Test in the dashboard preview and iterate

Tips

Match the persona to your audience - a developer-tools site can be terse and technical; an e-commerce store should stay warm and reassuring.

Customize the support agent Invite your team