Add a support agent to your Ecwid store

Train Chatixy on your catalog and add one snippet to your Instant Site to answer shoppers 24/7.

Chatixy adds an AI support agent to an Ecwid Instant Site without a plugin. It learns your products and pages and answers shoppers from your own content, handing over to your team when a human is needed.

Ecwid’s custom JavaScript field applies to every page of the Instant Site. It is available on the Venture plan and above, and caps each code block at 4,000 characters - the Chatixy snippet is a single short line.

Ajoutez Chatixy à Ecwid

Create your agent

Sign up, add your store URL and let Chatixy train on your catalog.

Copy the snippet

Open your project’s Embed tab in Chatixy and copy the script snippet.

Open your site settings

In the Ecwid admin, open Website and scroll to Advanced website settings.

Add the code

Under Custom JavaScript code click Add Code, paste the snippet and save.

Refresh your store

Reload your Instant Site - the launcher appears and starts answering questions on every page.

Chatixy sur Ecwid

How do I add live chat to an Ecwid store?

In the Ecwid admin open Website, scroll to Advanced website settings, click Add Code under Custom JavaScript code, paste the Chatixy snippet and save.

Which Ecwid plan do I need?

Custom code on the Instant Site is available from the Venture plan upwards. The Starter plan does not include it.

My Ecwid store is embedded in another website. What then?

Then install Chatixy on the site that hosts the store instead - WordPress, Wix or whatever it runs on - because that page is what your shoppers actually load.

Ce que vos clients obtiennent une fois connecté

Démo en direct

Une démonstration guidée - chaque fonctionnalité que vous voyez est incluse par défaut.

Lancez-vous sur Ecwid dès aujourd'hui

Formez Chatixy avec votre contenu et collez un extrait - commencez avec un essai gratuit de 7 jours, sans carte de crédit.