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What can your shoppers not find out on your website?

Paste your shop address. We read your website the way a shopper does and score how well it answers the 10 questions people ask before they buy.

The check is free and takes a few minutes.

What we found across UK online shops

20%

of the questions shoppers ask were not answered by the shop's own website

32.6%

1 in 3 shops (32.6%) could not answer 3 or more of 10

38%

declare no FAQ or help page

Chatixy analysis of 291 UK online shops, Sep-Oct 2026 Read more on our blog

What we check

For each of these, we look for a clear answer on your website.

  • Product details: what it is, what it is made of, what is included

  • Delivery: cost, times and the countries you ship to

  • Returns and refunds: the window, the cost and how to start

  • Contact: a way to reach a real person

  • Opening and support hours

  • Sizing and fit

  • Price: what you pay in total, including tax and extras

  • Stock: whether an item is available and when it is back

  • Warranty and guarantees

  • General questions about the shop and how ordering works

What we do with your address

We read the public pages of the website you enter, the way any visitor would, and build your report from them. We keep the report for a limited time so you can open and share it. We do not touch your shop and we do not need a login.

Questions

Does the check cost anything?

No. The website check is free. Chatixy itself is a paid product from EUR 19/mo with a 7-day trial.

How does the check work?

We read your public pages and look for a clear answer to each of 10 common shopper questions. Each one is marked as answered, missing or unclear.

How long does it take?

Usually 3-8 minutes. Keep the page open; once the report is ready you can also have it emailed to you.