Chatixysupport agent with human handoff
Let AI resolve the repetitive questions and seamlessly pass the hard ones to your team - in one shared inbox, with the full conversation attached.
Live demo
A scripted demo - every feature you see ships out of the box.
Not every conversation should end with a support agent. Chatixy resolves the repetitive, answerable questions from your own content - and the moment a visitor needs a person, it hands the conversation to your team without losing a word of context.
Your agents pick up in a built-in inbox with the full transcript and the sources the AI used, so customers never have to repeat themselves and your team starts every handoff already up to speed.
What you just watched
AI knows its limits
The moment billing specifics came up, the agent didn't guess - it called for a human.
Context travels
Maria joined mid-thread and saw everything already said - the customer never repeated a word.
Resolved in the same thread
No ticket numbers, no email ping-pong - the fix happened right where the conversation started.
Built for human handoff
Seamless escalation
When the AI is unsure or a visitor asks for a human, the conversation moves to your team in the same thread - no restart, no lost context.
Full context on handoff
Agents see the entire conversation plus the cited sources the AI drew on, so they resolve the issue without asking customers to repeat themselves.
AI does the heavy lifting
Routine, documented questions are answered instantly and never reach your inbox, so your team only handles what genuinely needs a person.
One shared inbox
Every escalated conversation lands in a single place your team already works from - assign, reply and resolve without juggling tools.
Put it to work for human handoff
From your content to a live agent on your site - three steps, one snippet of code.
AI resolves the routine
Documented questions get instant, sourced answers and never reach your queue.
People take the hard ones
Low confidence, sensitive topics or a simple 'talk to a human' move the thread to your shared inbox.
See what gets escalated
Track what the AI resolves and where humans step in, so you can close the gaps.
Chatixy for human handoff
How does human handoff work in Chatixy?
The AI answers from your content and, when a question needs a person or the visitor asks for one, escalates the conversation to your team in a shared inbox - carrying the full transcript and cited sources so nothing is lost.
Can I control when the support agent hands off to a human?
Yes. Handoff triggers on low confidence, an explicit request to talk to a person, or your own rules - and your team can jump into any conversation at any time.
Do customers have to repeat themselves after a handoff?
No. The agent inherits the whole conversation and the sources the AI used, so the customer continues from exactly where they left off.
Put Chatixy to work
Train an AI support agent on your content - start with a 7-day free trial, no credit card required.