博客
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What 275 UK online shops' websites fail to answer
We put the ten questions a customer asks before buying to 275 UK online shops' websites. One in five had no answer anywhere on the site.
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Chat for a real estate agency: what to know before choosing
A chat for a real estate agency answers buyers' and tenants' questions 24/7. Here is how to choose it, feed it and connect it to your agents.
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Chatixy for iPhone and Apple Watch is now on the App Store
Chatixy for iPhone, with an Apple Watch app, is now on the App Store. Get a push notification the moment a visitor needs a person, take over from the assistant and reply from your phone or dictate from your wrist.
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Customer chat: what it is and how to choose it well
What a customer chat is, how it works, what it should solve and how to choose a tool that actually answers, in plain terms and without complications.
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Chat for Ecwid: How to Add AI Support to Your Ecwid Store
Chat for Ecwid comes from an app or a snippet, not from Ecwid itself. Here is how to add an AI support agent that answers shoppers 24/7 from your own pages.
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Chatixy: What It Is and How It Answers Your Customers
Chatixy is an EU-hosted AI support agent trained on your website and docs. Here is how it answers visitors 24/7, cites its sources, and hands off to your team.
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Customer Service Agency: What an Agency Really Does for Customer Service
What a customer service agency does, when it pays off, how to compare providers and how AI agents are changing the work.
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Chat solution: What it is and how to choose the right one
Learn what a chat solution is, how it works, and what to consider before choosing. Get an overview and avoid costly mistakes.
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Jimdo Chat Support: What You Get, What It Costs You in Time, and What to Do Instead
Jimdo has no built-in chat, so any chat on your site comes from a tool you add. Here is what Jimdo does offer, your three real options, and how to pick one.
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Are Live Chat Support Real People?
Some live chat windows are staffed by real people, some are bots, and many are both. Here is how to tell which one you are talking to, and what to expect.
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AI hosted in the EU: what it means and what to look out for
What does it mean when AI is hosted in the EU? Read how data location, GDPR and support work, and what to look out for when choosing an AI support agent.
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GDPR chatbot: what your business should check before deploying
A GDPR chatbot must host data in the EU, encrypt it and limit its use. Here are the points to check before signing.
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Hotel chatbot: what really matters for your guests
A hotel chatbot answers guest questions 24/7 based on your own website. Here is what matters before choosing a tool.
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如何撰写 AI 客服智能体真正用得上的常见问题解答
您的 AI 客服智能体依据您发布的页面作答。了解如何组织 FAQ 答案,让它们易于匹配、可单独引用且便于保持更新。
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如何在不招夜班的情况下提供全天候客户支持
打烊之后,咨询仍在不断涌来。这里有四种现实的夜间覆盖方式,从等到早上再回复,到让 AI 智能体依据您自己的内容作答,并附上大致的每月成本,以及客户在每种方式下的实际体验。
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The best Chatbase alternative for SaaS teams
Comparing Chatbase alternatives for SaaS support? Here’s what to weigh - EU data residency, grounded answers, pricing and handoff - and why teams pick Chatixy.
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Best support agent for SaaS in 2026: a buyer’s guide
Ticket volume scales faster than your team. Here’s how to choose a support agent for SaaS that deflects repetitive questions and onboards users 24/7.
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如何为您的网站挑选一款客服助手
不是每个“客服助手”都一个样。这份实用清单，帮您选一款真能答上客户问题、还能陪您一起成长的产品。
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AI 客户服务：7 个真正有效的最佳实践
给网站加个 AI 容易，把它做好才见功夫。七条实践，让您的 AI 客服又快又准，还不失人情味。
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客服助手要花多少钱？
客服助手的定价五花八门，从免费工具到按解决次数收费都有。本文教您怎么比较随着业务增长您实际要付多少钱。
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什么是工单分流，以及如何提升它？
工单分流是个不起眼的指标，却悄悄决定了客服队列是忙乱还是从容。本文讲讲它到底是什么，又该怎么把它做得更高。
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什么是 RAG 客服助手，以及它为何对客户支持重要
好的客服助手之所以能依据您的内容作答、而不是靠猜，靠的就是检索增强生成。本文讲讲 RAG 对客户支持到底意味着什么。
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AI 转人工接管：客户支持的 6 个最佳实践
让混合式客服显得天衣无缝的关键，就是从 AI 平滑地把对话交给真人。下面六条实践，帮您把这一步做对。
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客服助手投资回报：它能帮您的客服团队省下多少？
工单减少、回复更快、还不用加班。本文给您一个简单的思路，来算清 AI 客服助手到底值不值。
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客服助手 vs AI 聊天机器人：对客户支持而言有何区别？
市场正从“聊天机器人”转向“客服助手”。本文讲清楚两者到底有什么不同，以及当这两个标签越来越分不清时，您该看哪几点。
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客服助手 vs 联系表单：哪个获取更多潜在客户？
静态联系表单会白白流失那些先想问问题的访客。本文讲讲为什么一段对话能拿到更多、也更优质的潜在客户。
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如何为您的网站添加客服助手
一份实用的无代码指南，教您在几分钟内为任何网站接入客服助手，让它给出真正贴合您业务的回答。
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客服助手 vs 在线客服：您的支持需要哪一个？
客服助手和在线客服解决的是不同的问题。本文逐项对比两者，也讲清为什么最好的客服配置会两者并用。
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如何基于您自己的数据训练客服助手
对客服助手来说，“用自己的数据训练”到底是什么意思？又该如何在不做微调、不准备数据、也不懂机器学习的情况下实现它。
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如何为您的网站添加多语言客服助手
不用翻译内容，也不用养好几个独立的客服助手，就能用客户自己的语言为他们服务。本文讲讲多语言 AI 客服到底是怎么实现的。
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如何用 AI 减少支持工单
一份务实的实操指南，教您用客服助手削减重复的咨询量，又不牺牲客户体验。
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客服助手符合 GDPR 吗？
用通俗的话讲清楚：要让一个客服助手符合 GDPR，到底需要满足哪些条件，包括数据存放地、处理者角色、模型训练和透明度。