Chatixy is an AI support agent that learns your website and documents, then answers your visitors' questions 24/7 on your own site, citing the pages it used. When a conversation needs a person, it hands the whole thread to your team in a shared inbox, with the transcript and sources attached.
What does Chatixy actually do?
Chatixy reads your public content and turns it into answers your visitors can get at any hour. You give it a website address; it reads the pages, help articles and product information it finds there, and from that builds the knowledge it answers from. Visitors ask questions in plain language and get replies drawn from your own material, with the source pages shown so anyone can check them. It is built and operated by SIA Devoflex, an independent software company registered in Latvia, inside the European Union.
How does Chatixy learn about my business?
It learns by reading the content you already publish, not by you writing a script of canned replies. The setup starts with one thing: your URL. Chatixy crawls the site and the documentation it can reach, and the agent answers from that content. If your answers live in a help center, a product page, a policy page or a changelog, that is where the agent looks. When something changes, a re-crawl after a release keeps the agent aligned with the latest features and updates, so it does not keep quoting an old version of your pricing page or a retired feature.
Do I need to write answers myself?
No. The point of the product is that your answers already exist on your site and in your docs. You are not authoring a knowledge base from scratch; you are pointing the agent at the one you have.
What if my content is spread across several places?
That is normal. Most businesses keep some answers on marketing pages, some in help articles, some in policies. Chatixy reads across those sources and cites which one it used, so a visitor can follow the link and read the full page.
How do I add it to my website?
You paste a website address, customize the agent, and add it to your site with a single line of code or a ready-made platform guide. There is no development project to plan. The site names guides for platforms including Shopify, WordPress, WooCommerce, Wix, Squarespace, Webflow, Magento, PrestaShop and BigCommerce, so the embed step matches the tool you already use.
- 1: What you do: Add your website address
- 2: What you do: Let Chatixy read the pages and docs it finds
- 3: What you do: Customize the agent's look and tone
- 4: What you do: Add one snippet, or follow the guide for your platform
- 5: What you do: Watch it answer, and adjust from there
What happens when the AI cannot answer?
The conversation goes to a human, in the same thread, with everything attached. This is the part that decides whether an AI agent helps or hurts. A visitor who has already explained their problem should not have to explain it again to a person. In Chatixy, escalation carries the full transcript and the cited sources into a shared inbox your team already works from, so whoever picks it up starts with context instead of a blank screen.
Who decides when to escalate?
You do. The agent handles repetitive questions and passes on what it cannot resolve, and your team sets the boundaries that fit your business. The shared inbox is where those conversations land.
Why does it cite sources?
Because an answer a visitor can verify is worth more than one they have to trust. Many AI tools produce replies that sound confident whether or not they are right. Chatixy answers from your content and shows where the answer came from. If the source page says something different tomorrow, the citation points there, and your team can see exactly what the agent relied on.
Where is my data stored?
Chatixy is EU-hosted, with EU data residency and GDPR built in from the start. For businesses in Latvia and across the European Union, that matters when you are choosing a tool that will sit between your customers and your support team. Data is encrypted in transit with TLS, and it is never sold or shared. If your customers or your legal team ask where conversations are processed, you have a specific answer rather than a shrug.
Can an agency use Chatixy for client sites?
Yes. Agencies can run one agent per client, each with its own knowledge base, branding and embed snippet. The separation is the important part: client content does not mix, so a question about one client's product cannot pull an answer from another client's documentation. For agencies, this turns AI support into a service line you can manage across many sites instead of a one-off setup you repeat by hand.
Which businesses does this fit?
It fits businesses whose answers already exist somewhere public and who want those answers delivered around the clock. The site names hotels, e-commerce, restaurants, real estate, healthcare, education, law firms, SaaS and agencies. What those have in common is a steady stream of questions that have already been answered once, in writing, by someone on the team.
When is it a poor fit?
If your support depends on information that is not written down anywhere, or on judgment calls that change per customer, an agent trained on your site will have little to work from. Start by checking whether your most common questions are already answered on your pages. If they are, the agent has material. If they are not, that gap is worth closing first.
Getting started with Chatixy
If your team answers the same questions every week, the answers are probably already on your site. Chatixy is built for exactly that situation: it reads what you have published, answers visitors from it around the clock, cites its sources, and brings in a person when the conversation needs one. It is EU-hosted, GDPR-ready, and run by an independent company with no outside pressure to bolt on features nobody asked for.
Get started with a 7-day free trial. Add your URL, customize the support agent and watch it answer in minutes.