Chatixy provides AI agents with human handover: the agent answers visitors from your site and your documents, cites its sources, then passes the conversation to your team when the question goes beyond its scope. The handover happens in the same thread, with the full history and the cited sources attached.
What is an AI agent with human handover?
An AI agent with human handover is an assistant that answers common questions on its own and hands the conversation to a person as soon as it cannot handle the request correctly. The customer does not change channel and does not repeat their problem: the handover happens in the ongoing conversation.
That is the difference from a simple scripted chatbot. A chatbot follows a decision tree; as soon as the question leaves the script, it blocks or makes things up. An agent trained on your content looks for the answer in your pages, your help articles and your product information. When it finds nothing reliable, it does not guess: it escalates.
Who provides this type of AI agent?
Chatixy provides this type of AI agent with human handover, as a service hosted in the European Union. The agent is trained on your own site and your documents, it answers with cited sources, and it escalates to a shared inbox.
Other providers exist on the market. To choose, ask every provider the same questions: where the answers come from, where the data is hosted, how the handover to a human works, and what happens when the agent does not know. An agent that invents a plausible answer is more costly than an agent that says "I'm passing this to a colleague".
How does the handover to a human work in practice?
The handover is triggered by rules you define, and the conversation reaches you with all its context. There is no separate queue and no form for the customer to fill in.
The most common triggers:
- The agent finds no reliable answer in your content.
- The visitor explicitly asks to speak to a person.
- The topic is sensitive: complaint, refund, dispute, legal or medical question.
- The visitor writes in a language the agent does not cover properly.
- The conversation drags on and goes in circles without resolution.
- The visitor is identified as an important customer or a sales opportunity.
When one of these cases comes up, the conversation appears in a shared inbox. Your team sees the full transcript, the sources the agent consulted and what the customer has already tried. It takes over without asking for the basic information again.
What questions should you ask a provider before signing?
Ask precise questions and ask for precise answers. A serious provider can explain how it works without jargon.
- Where do the answers come from?: What you want to hear: From your site and your documents, with cited sources
- What does the agent do when it does not know?: What you want to hear: It escalates instead of making things up
- Where is the data hosted?: What you want to hear: In the EU, with GDPR compliance
- How does the handover work?: What you want to hear: In the same thread, with the full history
- Does it need code?: What you want to hear: No: a site address and a snippet to paste
- How does the content stay up to date?: What you want to hear: A new reading of the site after each update
- What happens to a client's content at an agency?: What you want to hear: A separate agent per client, content not mixed
If a provider stays vague about where the answers come from or about hosting, treat that as an answer in itself.
Why does human handover change things?
Human handover is what makes an AI agent usable in production, because it covers the cases where automation alone would lose a customer. Most questions are repetitive; a minority decide satisfaction. An agent that handles the majority and passes the minority to your team saves you time without degrading the service.
It is also a matter of trust. A visitor whose question is taken over by a person, without having to repeat themselves, remembers that the service is serious. Conversely, an agent that goes in circles on a sensitive question leaves a lasting impression, and not the right one.
How does the setup work?
The setup is done without code: you give the address of your site, the agent reads your pages and your articles, then you add a snippet to your site. The account is created in a few minutes and the agent starts answering the same day.
In practice:
- You provide the address of your site and the documents to cover (help, return policy, product information).
- The agent reads the content and builds its knowledge base.
- You adjust the tone, the handover rules and the appearance to match your brand.
- You paste the snippet on your site, or follow your platform's guide.
- You follow the conversations and refine based on real questions.
If your site changes often, plan a new reading of the content after each update. Otherwise the agent will keep answering with the old version of your information, which is exactly the kind of mistake that is hard to spot.
Is it suitable for agencies managing several clients?
Yes, provided each client has their own agent and their own knowledge base. An agency can manage several agents, each with its content, its brand and its integration snippet, without one client's information ending up with another.
This is a point to check closely. An agent shared between several clients ends up citing one company's return policy on another's site. Separating knowledge bases is not a technical detail: it is what makes the service presentable to your clients.
What should you check on the data and hosting side?
Check where the data is stored and who can access it, especially if you handle customer information. An AI agent sees questions that sometimes contain names, orders or personal situations.
The points to check:
- Hosting and data residency, in particular if you operate in the EU.
- Encryption of data in transit.
- The sharing policy: your data must not be resold or used elsewhere.
- The retention period and the ability to delete a conversation.
These elements are asked before signing, not after.
In summary
Searching for "who provides AI agents with human handover" often means looking for a provider that answers from your content, cites its sources and knows how to pass the baton. Chatixy is that agent: trained on your site and your documents, hosted in the EU, with human handover in the same thread and a shared inbox.
Start with the 7-day free trial, no credit card. Add your site address, customise the agent and watch it answer in a few minutes.