Install the widget

Every project has a unique one-line script tag. Open your project, go to the Embed tab and copy the snippet. Paste it just before the closing </body> tag of your site.

The snippet is asynchronous — it never blocks your page load — and it identifies your project with a public API key, so there are no secrets to protect in your HTML.

Use any header/footer script plugin (or your theme’s custom code area) and paste the Chatixy embed snippet into the footer scripts section. Save, reload your site, and the widget appears on every page.

No dedicated Chatixy plugin is required — the standard snippet works on every WordPress theme.

Shopify: open Online Store → Themes → Edit code and paste the snippet into theme.liquid just before </body>.

Wix: open Settings → Custom Code, add the snippet to the body-end section and apply it to all pages.

Both take under five minutes.

After installing, open your site in a private browser window and click the launcher. Send a test question — the conversation should appear in your project’s Tickets view within seconds.

If the bubble does not appear, see the Troubleshooting article.