Not every conversation should end with a bot. Chatixy resolves the repetitive, answerable questions from your own content — and the moment a visitor needs a person, it hands the conversation to your team without losing a word of context.
Your agents pick up in a built-in inbox with the full transcript and the sources the AI used, so customers never have to repeat themselves and your team starts every handoff already up to speed.
human handoff을 위한 설계
Seamless escalation
When the AI is unsure or a visitor asks for a human, the conversation moves to your team in the same thread — no restart, no lost context.
Full context on handoff
Agents see the entire conversation plus the cited sources the AI drew on, so they resolve the issue without asking customers to repeat themselves.
AI does the heavy lifting
Routine, documented questions are answered instantly and never reach your inbox, so your team only handles what genuinely needs a person.
One shared inbox
Every escalated conversation lands in a single place your team already works from — assign, reply and resolve without juggling tools.
human handoff을 위한 Chatixy
How does human handoff work in Chatixy?
The AI answers from your content and, when a question needs a person or the visitor asks for one, escalates the conversation to your team in a shared inbox — carrying the full transcript and cited sources so nothing is lost.
Can I control when the chatbot hands off to a human?
Yes. Handoff triggers on low confidence, an explicit request to talk to a person, or your own rules — and your team can jump into any conversation at any time.
Do customers have to repeat themselves after a handoff?
No. The agent inherits the whole conversation and the sources the AI used, so the customer continues from exactly where they left off.